Problems in Google Maps can come from a variety of sources and can occur at any time. They include incorrect location data, failing to load directions, or even failing to open at all. The specific issue you experience depends on several factors, including the platform you’re on and where you’re trying to access the app. When Google Maps isn’t working, you may need to try a few different solutions to fix the issue.

There are several factors that can cause Google Maps to not work reliably. They can be both software and hardware based, so you may need to try a few things to get the service working again. Reasons for disruption include:

This issue can affect both the website version of Google Maps and the mobile apps for iOS and Android. Follow these steps to try to get navigation working again.

Check if the service is up. A website like Is It Down Right Now will tell you if Google Maps is down for everyone or just you. If it is down, the only thing you can do is wait for Google to restore the service.