Netflix may be one of the most popular video streaming services in the world, but that doesn’t mean it’s always a pleasure to use. Reliance on third-party apps, internet connectivity, and hardware can sometimes cause Netflix to not work: the official apps crash, fail to open properly, fail to play movies and TV shows, or even load a black screen on your TV or tablet.

While the Netflix app is available on various platforms, there are a number of solutions to fix a broken app that work on all devices.

Check if Netflix is down. If the Netflix app won’t load or a movie or TV show won’t start, it could simply be because the Netflix service itself is down or offline. Use that link to see if there’s a problem with Netflix’s servers. If there is, there’s nothing you can do but wait for them to fix it.

Restart your device. It’s almost become a cliché, but restarting your device often fixes a broken app or system issue.