Unlike Zoom and Google Meet, Microsoft Teams follows a specific organizational hierarchy. The organization is at the top and is divided into teams. These teams are then divided into channels, which contain all members of the organization. All communication, including video conferencing, calls, and chats, goes through these channels, making them the heart of the entire operation.
Export Chat History on Microsoft Teams (2023)
Since Microsoft Teams isn’t the most straightforward application out there, you might find yourself confused. If you were wondering what chats in Channels are and how conversations are handled in Microsoft Teams, we hope this article can shed some light on the matter. So without further ado, let’s take a look at how Channel chats are handled in Microsoft Teams.
Related: How to Send an Email Directly from Chat on Microsoft Teams
Yes, Microsoft Teams keeps track of the channel chats and allows you to summarize the incidents if you want. However, it is not easy to access the channel chats as they are stored in a hidden folder in the Office 365 Group mailbox. To extract the chats, you can perform an eDiscovery by visiting the Microsoft eDiscovery website.
